FAQ
🐾 Ezaryo Smart Pet Feeder – Frequently Asked Questions (FAQ)
❓ 1. How does the Ezaryo Smart Pet Feeder work?
The Ezaryo Automatic Pet Feeder dispenses the right amount of food at scheduled times.
You can program feeding schedules directly on the LCD screen or through the Tuya Smart / Smart Life app for remote control.
❓ 2. Which mobile app should I use?
You can connect your feeder to the Tuya Smart App or Smart Life App, available on both iOS and Android.
Once connected via WiFi, you can set feeding times, portion sizes, and even monitor meal history from your phone.
❓ 3. Can I schedule multiple feedings per day?
Yes!
You can schedule up to 6 meals per day, with customizable portion sizes to fit your pet’s needs.
❓ 4. What type of food can I use?
The Ezaryo Feeder is suitable for dry pet food only.
We recommend kibble sizes between 2mm and 12mm to ensure smooth dispensing and avoid clogging.
❓ 5. What if the power goes out?
Don’t worry — the Ezaryo Feeder has a dual power system:
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USB power cable for main power ⚡
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3 × D-size batteries for backup 🔋
Even during a power outage, your pet’s meals will still be delivered on time.
❓ 6. How much food can it hold?
The feeder holds up to 4 liters (1 gallon) of dry food — enough for several days of meals for one cat or small to medium-sized dog.
❓ 7. Can I record my voice for feeding time?
Yes 🎙️
You can record a short message (up to 10 seconds) that will play every time food is dispensed, helping your pet feel comforted even when you’re away.
❓ 8. Can multiple pets use one feeder?
It’s designed primarily for one pet, but two small cats can share it if they eat peacefully together.
For accurate portion control, we recommend one feeder per pet.
❓ 9. Is it easy to clean?
Yes!
The bowl and food container are removable and washable.
Simply clean them with warm water and mild soap.
Avoid immersing the base or electronic parts in water.
❓ 10. Is the material safe for pets?
Absolutely ✅
The Ezaryo Feeder is made from BPA-free, eco-friendly, food-grade PP materials, ensuring safety for your pet’s daily meals.
❓ 11. Does it notify me when food is low?
Yes.
When connected to the app, you’ll receive a notification if the food level is running low or if there’s a feeding issue.
❓ 12. How long does shipping take?
Orders are shipped within 1–3 business days.
Delivery usually takes 5–15 business days, depending on your country.
You’ll receive a tracking number by email once your order is on its way.
❓ 13. What is your return policy?
We offer a 14-day money-back guarantee from the date of delivery.
If you’re not fully satisfied, please contact us at contact@ezaryo.com for assistance with your return.
❓ 14. Is there a warranty?
Yes!
The Ezaryo Smart Pet Feeder includes a 1-year limited warranty covering manufacturing defects.
Please contact our support team if you experience any issues.
❓ 15. Who do I contact for help?
Our support team is always ready to assist you!
📧 Email: contact@ezaryo.com
📞 Phone: +1 (307) 310-5432